This could be the perfect position for you!
We need help keeping our physical therapy clinic running efficiently and growing while maintaining a great vibe and ensuring patients always know they’ll be welcomed with a smile.
Before we dive into roles and tasks, let me give a quick background on the company and why this position is going to be so important ...
I started Carter Physiotherapy in 2010 and purposely kept it a one-man-show until last year. In late 2015, I decided it was time to expand the clinic so I moved into a bigger office space and hired my first staff physical therapist, Ben Shook.
In May of 2016, we brought on our first office manager who just recently decided to pursue her passion for photography, so we are currently looking for her replacement.
Here is a little bit about me and Ben, my awesome physical therapist: www.CarterPT.com/About
There will be more additions to our team over the next few years but I’ll make sure they are all kind and really nice to work with … I promise!
We will be making Carter Physiotherapy “The Clinic” that gives its patients the best overall experience they’ve ever had with any healthcare office (and I don’t make that statement lightly).
Your position will have just as big a role in making that happen as the physical therapists do ... probably even bigger.
This job could be best described as a mix of “Practice Manager” and “Receptionist.” Though you will work in the clinic’s waiting area and perform the usual duties of a receptionist, you will also be taking care of many other administrative and marketing duties. If it's a good fit, as we grow, the person in this position will likely move into a purely practice management and marketing role.
This is a full-time salaried position, 40 hours per week.
Here are the primary characteristics a candidate must have for this important role in our company:
- A cheerful demeanor and an affinity towards chatting with people and making them feel welcome
- Natural empathy and compassion for those in pain
- Eagerness to learn and implement feedback
- Strong attention to detail
- Fantastic organizational skills
- Track record of working very efficiently and handling a wide variety of tasks
Excellent speaking/communication skills are also imperative. Outside of greeting and chatting with patients, you will be responsible for taking and returning phone calls as well as making calls to other healthcare offices.
And finally, you need to know your way around the computer pretty well. I don’t mean you need to be able to code websites or anything … most of the technical/computer-based aspects of this job are easily trainable. What I’m saying is that I’ll need someone who is relatively tech savvy so the training on various IT tasks goes smoothly and you are able to efficiently learn, navigate, and execute these tasks.
Please re-read the last 3 paragraphs and make sure you deeply believe they describe you. Every characteristic is highly important and written very deliberately.
If they do describe you, I’d love to meet you!
I've listed the details of your duties and how you can apply for this position below, but first, here is a video to give you a sense of our culture and how we operate ...
Thanks for reading this far! You're already showing some of the characteristics I'm looking for so if you’re interested in applying for this position, please send an email to firstname.lastname@example.org and follow these specific directions:
1) Use the Subject Line: I’m interested in being a rockstar practice manager
2) Within the email, please write a few sentences about why you feel you are a great fit for this position.
3) Include a link to your LinkedIn profile (If you don’t already have one, please make one and include the link in the email ... doesn't need to be long or fancy.)
4) Attach your resumé as a PDF file